General questions
What exactly is Your Brand?
We're an independent brand on a mission to make the products you reach for every day feel considered, effective, and genuinely enjoyable to use.
Every formula is built around ingredients we'd want in our own home, made in small batches and refined through endless rounds of testing.
Considered design. Honest ingredients. A brand built around the people who use it.
Why should I choose Your Brand?
Because your routine deserves more than a quick fix.
Every product we make is built around active, ingredient-led formulas — designed to work with the way you actually use them, not just look the part on the shelf. Gentle, effective, and made with the kind of ingredients you'd feel good about reading on the label.
Small daily habits, real long-term results.
Where can I buy Your Brand?
Right here. We're currently available exclusively through our website, so you're already in the right place. Retail partnerships are on the way — watch this space.
How can I contact you for support?
Hi, hello! We'd love to hear from you. Drop us a note through our contact page and our team will get back to you quickly.
What happens if I don't like it?
We'd be gutted — but we've got you covered. Before making any decisions, take a look at what other customers are saying in our reviews. Some products take a little time to settle into a routine.
Still not feeling it? No worries. If you're within 30 days of delivery and the product is unopened and unused in its original packaging, just get in touch through our contact page and we'll sort a refund to your original payment method.
Product questions
What's actually in the product?
Every formula is built around a short list of active, ingredient-led inputs we've chosen for performance and feel. The full ingredient list is on every product page, alongside notes on what each one does and why we picked it.
Is it safe for everyday use?
Yes — every product is formulated for daily use, with full safety details listed on the relevant product page.
How often should I use it?
Daily is ideal. Even a few times a week makes a meaningful difference over time.
Who is it for?
Our range is designed for adults of all kinds. If you're unsure whether a particular product is right for you, get in touch and we'll happily walk you through it.
Subscriptions
How does Subscribe & Save work?
Subscribers get 10% off the standard price on every recurring order. Pick a frequency between 2–8 weeks and we'll handle the rest.
Can I skip or cancel anytime?
Yes — manage everything (skip, change frequency, cancel) from your customer portal. Changes take effect on your next order, provided they're made before the 48-hour processing cut-off.
When will I be charged?
Your card is automatically charged on your scheduled order date. We'll email you a reminder ahead of each order so nothing's a surprise.
Shipping & returns
How long does shipping take?
Standard tracked: 2–8 business days metro, 7–10 regional. Express: 2–4 business days metro. We dispatch within 1–3 business days of payment.
How much is shipping?
Standard tracked is $9.95 flat. Express is $15. Free standard shipping on orders over $50.
Do you ship outside Australia?
Not yet — we currently ship within Australia only. International shipping is on the roadmap.
What's your returns policy?
Within 30 days of delivery, unopened and unused in original packaging — get in touch through our contact page and we'll sort a refund.